RETURN POLICY (30 DAYS FREE RETURNS)

At Koral & Co, customer satisfaction is important to us.

1. 30-Day Free Returns

You have 30 days from the date of delivery to return your item free of charge.

To be eligible for a return:

• The item must be unused and in original condition

• The item must be in its original packaging

• Proof of purchase is required

2. How to Start a Return

To initiate a return:

1. Email us at lahcencommerce@outlook.com

2. Include your order number and reason for return

3. We will provide return instructions

We will cover the return shipping costs.

3. Refunds

• Once we receive and inspect your return, we will notify you.

• Approved refunds will be processed within 5–10 business days to your original payment method.

4. Non-Returnable Items

The following items cannot be returned:

• Used products

• Damaged items caused by misuse

• Personalized or custom-made items